Online privacy is a nasty question to dissect, mostly
because it’s a term that is at odds with itself. We love going online, we hate
being followed, but you can’t go online without someone knowing what you’re
doing. Truth be told, for the average web surfer, the only ones who really care
what you’re up to are people who want to sell you something. In fact, according
to the Interactive Advertising Bureau, some 80%
of marketing campaigns use online behavioral monitoring to pinpoint their
target audience. So yes, someone out there is paying money to know what sites
you visit, what you clicked on, what you bought, what you skipped over, and so
on. Anyone with any experience in web marketing knows this data is
indespensible and isn’t likely to go away anytime soon. What is potentially
going away soon is the mechanism for collecting this data.
For years it’s all been about the cookie. You hit up my
site, I give you a cookie, that cookie follows you around and reports back to
me. I compile the data on your activity and sell it off to whoever is
interested so they can follow you around the net with more ads for that revealing
euro swimsuit you "accidentally" clicked on. But
cookies can expire. Or they can be blocked by the user. And they are not
supported on mobile devices. This is where the new tech comes into play.
You can shake the jar without taking a cookie, but you can’t
help leaving behind fingerprints.
Your computer or smart phone is unique. Websites can read
the individual characteristics of your device to determine your identity much
like forensics experts can read the lines and bowls of a print to nail a perp.
A recent article in Forbes
by Adam Tanner explains that digital fingerprinting takes the, “characteristics
of a computer such as what plugins and software you have installed, the
size of the screen, the time zone, fonts and other features of any particular
machine,” and uses it know exactly who is visiting a website. What’s that, you
say? You run the most popular operating system on the most popular platform
with a fixed screen size so you think you won’t stand out? According to the Electronic Frontier
Foundation, if you use Flash or Java (and let’s face it, you do, everybody
does), then there is a 94% chance that you are uniquely identifiable by your
digital fingerprint.
And it goes deeper. Companies like AdStack sell a service that allows you to send
out an email whose content upon opening can be changed in real time. What? Huh?
So the initial email that lands in your inbox is essentially just a hollow
frame, a place holder, without predetermined content. When you open the email,
a host of behavior monitoring data is computed instantly to determine what you
will see. A business could run different promotions based on availability of
inventory. Or maybe there has been an important change in your web history from
the time the email went out till the time you open it. No problem, the content
is fluid.
This kind of tech is powerful, but try and read up on who is
using it and you will soon find there aren’t many owning up to it. It bears
quite a stigma, but is this justified? That’s a question worth asking. Let’s
put it another way: You can’t have the web without being watched, and the
watchers fuel the advertisers, who in turn keep much of the web free. The
question, then, is do you prefer advertisements tailored to your behavior, or
not? Here is a true story. I set my free Spotify account to “House on Pooh
Corner” for my year old daughter. In less than an hour I heard an ad for
provocative, hard core rap music, and two ads for Trojan condoms. I’ll take
tailored content everytime.
Personalization is a huge buzzword right now in the industry. It comes with positive and negative angles. The last story you shared was great and I think tailored content does have a place. What consumers say they want compared to what they actually do are very often two different stories. I'm interested to see where fingerprinting tech goes with the cookie being under attack by apple and now Firefox.
ReplyDeleteOn an interesting side note, XBOX has announced that it's new console, XBOX ONE, slated for release this November, will use built in KINECT facial recognition technology to monitor who is in the room, and produce advertising accordingly. Talk about personalization. Gamers are, not surprisingly, unhappy with this announcement. Read more here: http://www.techradar.com/us/news/gaming/xbox-one-is-becoming-a-great-ad-for-the-ps4-1164413
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